Services
What we do to help you with you Customer Relationship Systems (CRM) utilising Dynamics 365 and the Power Platform.
Implementation
Embark on a seamless journey with our Project Implementation. At 3R Digital, we’ve meticulously crafted a five-stage approach to secure the successful delivery of your projects, from inception to post-implementation support.
Project Scope: Define the scope, objectives, and deliverables of your project, ensuring alignment with your business goals and requirements.
Project Start: Kickstart your project with a structured plan and timeline, leveraging our remote project delivery model for efficiency and flexibility.
Project Development: Our tailored approach includes full project management, configuration, custom development, initial data migrations, and integrations to meet your unique needs.
Project Deployment: A seamless transition from development to deployment so your team can hit the ground running.
Post Implementation (Managed Service and Support): From user adoption and issue resolution to ongoing improvements and CRM insights, we provide continuous support to help you realise the full potential of your bespoke solution.
Managed Service
Transform your business with proactive Managed Services tailored to your needs. At 3R Digital, we prioritise delivering an exceptional customer experience by taking a proactive approach to support services. Leveraging Dynamics 365 and the Power Platform, we monitor and maintain your infrastructure to minimize disruptions and enhance reliability. Our 24/7 service ensures peace of mind, simplifying IT and guarenteeing your systems run seamlessly.
We collaborate closely with businesses to understand your unique needs, challenges, and objectives. Through in-depth consultations, we delve into your current systems, processes, and organisational culture to identify pain points and opportunities for improvement. By aligning our approach with your business goals, we can recommend tailored solutions, whether it’s a bespoke CRM, our accelerated solutions, or custom-built applications.
We go beyond merely providing solutions – we challenge and guide you, suggesting alternative approaches if needed. Our goal is to become a trusted partner who truly understands your organisation, empowering you to achieve sustainable growth and success.
Support
Empower your business with proactive and reliable support services. At 3R Digital, we understand that when issues arise, you need swift resolutions to minimise disruption to your operations. Our experienced team specialises in Dynamics 365 and Power Platform support. We ensure minimal downtime for your business.
How can our support team help you?
- Benefit from a dedicated team that takes the time to understand your business and its unique needs, providing personalised support tailored to your requirements.
- Access our support services anytime, anywhere, with our 24/7 emergency breakfix hotline.
- Count on us for rapid support to resolve any issues that may arise in your system, ensuring swift resolution and minimal impact on your business operations.
- Reliable advice for your team whenever a query about the system or functionality arises.
With 3R Digital, you can trust that your business is in capable hands, receiving proactive and reliable support to keep your operations running smoothly and efficiently.
Our Services
Learn more about our services for implementing Microsoft Dynamics 365 and the Power Platform
Support
Prices starting from:- Priority Email Support
- Knowledge Base Access
- User Access & Licence Management
- 24/7 Emergency Hotline
- Disaster Recovery
Implementaion
Prices based on your Solution- Free initial consultation to discover your business needs.
- At 3R Digital we have a carefully cultivated 5 step implementation methodology that perfectly pairs with the technology we deliver.
- We are committed to exceeding your expectations.
Managed Service
Prices starting from:- Customisations and Enhancements
- Regular check-ins
- Upgrades and Optimisations
- Consultant who knows your system and business
- Keep up to date on new features
Frequently Asked Questions
What is a CRM system?
A CRM (Customer Relationship Management) system is a powerful cloud-based tool designed to help businesses effectively manage and nurture their relationships with customers and prospects. At its core, a CRM system serves as a centralised hub for storing and organising valuable customer data, interactions, and insights.
What is the Power Platform?
The Power Platform is a suite of low-code and no-code tools by Microsoft, designed to empower businesses to analyse data, automate processes, and create custom business applications without the need for extensive coding knowledge. Comprising Power BI, Power Apps, Power Pages, Power Automate, and Power Virtual Agents, the Power Platform enables users to streamline workflows, gain insights from data, and drive innovation across their organisation. Whether you’re looking to build custom apps, automate repetitive tasks, or visualise data in meaningful ways, the Power Platform provides the tools to turn ideas into impactful solutions quickly and efficiently.
How can a CRM system help your business?
A CRM system can bring you the following key benefits for your organisation:
- Centralised Data Management
- Improved Customer Engagement
- Efficient Sales and Marketing Operations
- Data-driven Insights
- Scalability and Flexibility
- Automations and Efficiency
You can read more about how a CRM system can benefit your business in our blog post here.
What can an expert in CRM and Power Platform bring to your business?
Get help identifying which Microsoft applications best fit your current and future business goals.
Customise and enhance business processes with partner apps that add industry-specific functionality to the out-of-the-box capabilities of Dynamics 365.
Receive ongoing support, consultation, and optimisation recommendations from trusted advisors who are with you every step of the way.
What is the difference between Support and Managed Service?
Managed Service is consultancy hours. This is time that can be used to work with a Dynamics 365 / Power Platform expert to develop your solution, train users, and carry out regular check-ins to review your business requirements. This ensures your system grows alongside your business.
Support is the constant maintenance and repair of your CRM solution. Technicicians will be available to resolve any simple system queries you have, fix any issues that arise, manage your user licences and permissions, provide break/fix support for your CRM system, and be available via our 24/7 hotline for any critical issues that may arise.
How do your ‘Accelerated Solutions’ improve my CRM implementation?
Our Accelerated Solutions are built on the Power Platform, meaning they are not tied into any existing Microsoft solutions, such as Dynamics 365 for Sales or Customer Service. This can save you up to 60% in development costs, as our solutions give you a head start on features that would otherwise need to be created from scratch. Furthermore, if your deployment is solely built on the Power Platform, your licencing costs will be significantly reduced.
Each of our solutions tackle a core business process that can be incorporated into any CRM system. Please see our Solutions page to find out more about how these can help you!
How much will my CRM implementation cost?
Every business is different, with different goals, issues, and solutions in mind. We’ll begin the journey with a free initial consultation where we will find out more about you. Following our discussion, we will create a plan of attack to approach your implementation, providing you an indicator of cost, time, and the benefits a cloud solution can bring.
Our goal is to provide a solution that’s perfect for your requirements (factoring in your budget, business goals, requirements and scalability).
What do I need to do to begin a CRM implmentation?
It’s as simple as getting in touch through email or our submission form below. From here, we’ll schedule in a free initial consultation to understand a little about your business, review your business goals, and any problems you’re trying to address. Finally, we’ll reach out to provide steps on how we can begin your cloud journey with the Power Platform.
Reach Us
For a free initial consultation get in touch today to find out how we can transform your cloud applications.
Redhill, Surrey
United Kingdom